Hi,

Our office is closed until Monday 9:30am Central.

In order to determine "why" you cannot connect we need to know both the radio model, and the type of cable you are using. FIRST read these FAQ's on our website as they should give solutions for most basic problems when you first start.

MAIN FAQ ASSORTED:
http://scancat.com/OnLineHelp/FAQ-AssortedSubjects/

Related to your issues:
http://scancat.com/OnLineHelp/FAQ-AssortedSubjects/USB_TO_SERIAL_RS_CABLES.htm

http://scancat.com/OnLineHelp/FAQ-AssortedSubjects/PRO-95-PRO-96%20-%20WONT%20WORK-Gibberished%20Data.htm

http://scancat.com/OnLineHelp/FAQ-AssortedSubjects/PRO-94-95-96%20Won't%20program%20from%20PC.htm

best regards

jim

Message: SOFTWARE DOWN LOADED BUT WILL NOT CONNECT